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F A Q

Frequently Asked Questions and Answers

Forum List
No. Category Title Posted by Date View Rocommend Rate
Notice Member account ※ [Benefits] Membership level 2024-01-17 21 0 0points
Notice LAYAWAY ★How to use LAYAWAY (details) 2024-01-09 29 0 0points
Notice LAYAWAY ★LAYAWAY GUIDE (About application/policy) 2024-01-08 25 0 0points
30 Product [Painting] Face-up / body painting service 2024-01-16 13 0 0points
29 Product [Custom Order] Is it possible to make a personalized order? 2024-01-15 7 0 0points
28 Product [SOLD OUT] Is the 'OFF(Sold-out)' product discontinued? 2024-01-15 11 0 0points
27 Shipment related I think the product was missing (delivered incorrectly). 2024-01-13 9 0 0points
26 Policy related Standard for normal products / Standard for non-defective products 2024-01-13 7 0 0points
25 Shipment related ※ A damaged product was delivered to me! 2024-01-13 8 0 0points
24 Order / Payment My unpaid order has disappeared! (I closed the PayPal window without paying.) 2024-01-08 7 0 0points
23 Order / Payment Is it possible to change or cancel my order after payment? 2024-01-08 6 0 0points
22 Product About Air-Bubble/ Marbling/ Sanding traces/ Seam line(parting line) - Process damage 2024-01-08 7 0 0points
21 Shipment related [Combined shipping] Is it possible to combine shipping with previous orders? 2024-01-07 11 0 0points
20 Order / Payment I paid under a different name (not my PayPal account)! 2024-01-07 8 0 0points
19 Member account (日本の電話番号) Japanese phone number cannot be entered! 2024-01-07 7 0 0points
18 Member account (SNS) Mobile google login error - '403 disallowed_useragent' 2024-01-07 5 0 0points
17 Shipment related Please write my value lower on invoice. 2024-01-07 7 0 0points
16 Policy related Customs duty / Return and re-delivery related 2024-01-07 6 0 0points
15 Order / Payment My order status is still 'Preparing product'’ for months! 2024-01-07 9 0 0points
14 Order / Payment How to order? 2024-01-07 10 0 0points
13 Policy related Refund/Order change/Return/Exchange 2024-01-07 10 0 0points
12 Shipment related About International shipping and customs 2024-01-07 7 0 0points
11 Order / Payment Payment method on PC/mobile(Paypal) 2024-01-06 7 0 0points
10 Other issues About Customer Service (Business hours) 2024-01-06 7 0 0points
9 Order / Payment My order was canceled! / My payment hasn't been confirmed! 2024-01-06 8 0 0points
8 Shipment related ※ How long does it take to send my order? 2024-01-06 10 0 0points
7 Other issues [Automatic email related] I did not receive the reply email. 2024-01-06 7 0 0points
6 Order / Payment The items in my shopping cart have disappeared! 2024-01-06 5 0 0points
5 Policy related Non-member orders and bulletin board use 2024-01-06 5 0 0points
4 Member account SNS login users cannot re-register after withdrawal of membership 2024-01-02 5 0 0points
3 Member account How can find my forgotten Password? 2024-01-02 6 0 0points
2 Member account Edit member info/Withdrawal of membership(close account) 2024-01-02 8 0 0points
1 Member account Membership registration related 2024-01-02 12 0 0points

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